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Research

TalkiT –
A ‘way in’ to talking about personal, social and emotional issues

 

Dr Marilyn Tew, Freelance consultant and trainer and research Associate on the ELLI (Effective Lifelong Learning Inventory) project at the University of Bristol

Introduction
Every year 2.4 billion pounds is spent in the British education system on summative assessment procedures. The emphasis is on judgement by and accountability to external bodies, meeting statistical targets in order to validate pupil’s progress and achievement. So strong is this emphasis that it is rapidly becoming the case that we value those things that are more easily measured. Yet we know that many valuable things cannot be so easily measured. The qualities that enable us to engage with a situation, to be motivated, to want to give of our best, cannot be captured by a test or exam. These are part of a lifelong, reflective journey, which requires personal self-awareness and accurate feedback from significant ‘others’ - people who can exercise discernment and sensitivity. It seems as though education has become divided between two positions. As if the external assessment and internal judgement were polarities, diametrically opposed to each other and incompatible. Yet when the author, as part of a PhD study, asked approximately a hundred pupils in Key Stage 3 what they considered important to being effective in school, they revealed a different view. The pupils understood effectiveness to include achievement and yet talked about school in almost entirely emotional and social terms. They took the end products such as exam grades and National Curriculum levels for granted and construed their school world in terms of the emotional and relational qualities that enabled their peers to achieve. Their view was that students could not do well unless they were confident, able to manage their emotional states and engage in supportive relationships within school. In their view, it was not an either/or argument rather that school effectiveness and achievement was dependent on personal and social development. These skills, attributes and knowledge underpinned and supported their ability to benefit from the more formal curriculum.

As a result of the research, and with the support of the Calouste Gulbenkian Foundation, the pupils’ view of what makes someone effective in school was put into a piece of software TalkiT. TalkiT provides a ‘way in’ to talking about the things that pupils identify as lying at the heart of a productive school life. It is a unique form of reflective, formative assessment, written in the language of pupils which informs teaching and learning and can be integrated into PSHE and Citizenship lessons to great effect.


Underpinning research
The research that lies behind the TalkiT questionnaire used George Kelly’s Personal Construct Psychology to find out how approximately a hundred students in years 7 and 8 construed being effective in school.

Pupils identified a framework that described an efficacious pupil at their age and stage. The framework comprised five main groups of constructs which characterised effective pupils. Each was further divided making thirteen sub-groups.

Groups and constructs in the pupils’ effectiveness framework

Self-awareness -         Integrity
                Imagination
                Optimism
                Confidence    

Using anger positively

Motivation             Staying on track with school rules and routines
                Keeping going

Getting on with others    Communicating well
                Fitting in
                Sharing     
                Working together

Understanding others    Empathy
                Being helpful

Main message
Perhaps the most striking thing about the data that emerged from the research was the absence of reference to the formal school curriculum. The pupils construed effective engagement in school life in almost entirely emotional and social terms. Only references to school rules and routines marked this set of constructs as belonging to school life. In every other respect it could have applied to successful or effective functioning in any social context. In other words, the pupils understood school life in almost exclusively social and emotional terms. They saw these qualities, attributes, dispositions and skills as of paramount importance to being able to access the more formal curriculum and for being able to engage with and get the most out of life at school. Not only was their understanding of efficacy in school social and emotional in nature, they were also acutely aware of what an efficacious person would be seen doing in relation to each area of the framework. They could provide evidence to demonstrate the presence or absence of each of the constructs.

What is TalkiT?
TalkiT enables a young person to assess themselves in relation to those things that their peers have identified as important to being effective in school. The software can be installed on a PC or a school’s intranet to enable students to fill in a questionnaire as an exercise in reflective self-assessment. This self-assessment can then, if so desired, be placed alongside 360° assessment profiles which are completed by peers, tutors, teachers and other adults. The resulting graphs with their similarities and differences provide a springboard for rich textured and productive dialogues about personal, social and emotional issues as they pertain to life at school.

Individual and group profiles
Individual
Pupils complete a questionnaire by scoring themselves against statements in each of the sub-groups. The scores are averaged, converted into a percentage and then plotted to form a graphical representation of the individual pupil’s profile. The more reflective and open the individual is when he or she completes the questionnaire, the better the profile will match their lived reality. I am often asked about what happens when pupils don’t take the process seriously or are so unaware of themselves that the profile does not give an accurate reflection of everyone else’s perception of the individual. It is these cases that benefit most strongly from a 360° profile, which enables them to see how other people perceive them. The most powerful 360° feedback is when a good friend, a significant teacher (with whom the pupil has a good relationship) and a family member complete the questionnaire. All the graphs are presented superimposed one on top of the other or as bars one next to the other. These visual displays make it easy to make comparisons between one person’s perception and another’s. They provide a starting place for exploring the similarities and differences, for providing examples, looking for success and creating a forum for change.

Group
It is also possible to amalgamate scores to create a group profile. Group profiles are much less threatening than individual ones. They enable a tutor or PSHE specialist to discuss the aspects of effective functioning without naming individuals and so raise the issues and develop an appropriate vocabulary prior to giving specific feedback to individuals. The group profile also provides evidence-based insights into the ways in which a whole group of students perceive themselves in each of the different areas. Such knowledge informs selection and appropriate focussing of work during tutor time or in PSHE or Citizenship lessons.

Giving feedback
Experience over the past two years has provided information about the giving and receiving of feedback from TalkiT graphs. As with all PSHE assessment, it is really important to locate the feedback in the correct discourse or paradigm. This is not a form of summative assessment which produces an end-product picture of what a student is like. By its very nature, TalkiT feedback is formative. It is designed to provide evidence from self-reflection to explain past events and to inform future action. Its function is to put the student’s perception of themselves and other people’s perceptions of them ‘out there’ on the table in front of us so that we can together talk objectively about it without labelling the student or making unhelpful judgements.

There are several steps that need to be taken before individual graphs can be given to pupils if they are to have the best impact and if they are to be used to inform future growth and development.

Step one:
The first task is to develop a vocabulary around the thirteen constructs and their five groups. The terms need to be defined and then exemplified from pupil’s experience. Students often have only a vague idea of what terms like ‘optimism’ or ‘integrity’ mean. Yet when they use the student support booklet to explore the definitions, they can find many examples to furnish evidence of the construct in either their own life or the lives of those around them. The use of an explicit vocabulary and the invitation to provide evidence opens student’s eyes to look for the effective qualities, skills and behaviours in their everyday lives. It becomes an invitation to notice successful performance in themselves and those around them.

Step two:
The second task it to invite members of the group to plot their estimation of the group’s performance in each of the areas in TalkiT. One way to do this is to run a facilitated discussion (such as circle time), establish an understanding of the terms and ask pairs of students to rate the group’s performance in the different areas, putting their estimated score on a large graph in the middle of the group. Once each area is plotted, the estimated graph can be drawn and compared with the actual graph that the computer generated from the class’ amalgamated scores. Exercises like this one lead to opportunities to talk about levels of group self-awareness and tasks that increase the group’s awareness of its actions in different situations.

Step three:
Once the vocabulary is established and awareness has been raised at a group level, the individuals in the group are able to receive their personal feedback. Many different models for giving personal feedback have been tried and in the end it becomes a matter of the teacher’s personal preference and confidence. Some schools have used the graphs as part of individual personal development plan interviews so that the information is shared in a one-to-one context. Others have presented the graphs and asked students to work in pairs or small groups to tell real-life stories about times they have been confident, optimistic, imaginative, able to use their anger positively etc. From this discussion, individuals can be encouraged to look at their areas of weakness and to think of times when they did not perform effectively and how they might develop better strategies in the future.

Step four:
The next step is to provide appropriate developmental work that will foster social and emotional growth and learning. The feedback sessions provide evidence of work that it would be profitable for the whole group to do in the different areas of emotional literacy. Feedback also flags up areas of difficulty that exist for a smaller section of the group. Group work and drama techniques can be used to tap into the expertise in the wider group in order to furnish possible ways forward for those who find an area difficult.

Step five:
In line with the experiential learning cycle, all development work needs time for reflection, review and forward planning. TalkiT provides a means of informing personal reflection, action planning and review of change and growth. The questionnaire can be filled in annually and kept alongside other evidence of development and learning as a record of personal and social growth. It can be used as the basis of action planning for future targets in personal, social and emotional realms and provide evidence of personal growth and learning for work experience placements and / or college interviews in Key Stage four.

Conclusion
Many people in education, and not only PSHE specialists, feel that the system only values those things that can be assessed easily. The so-called ‘softer’ side of education – arguably the very things that enable and disable young people in the whole business of a productive school life – is marginalized. Yet we ignore these issues at our peril because research shows them to be the attributes, skills, dispositions and knowledge that matter not only to life at school but also to life in general, at home and in the workplace. TalkiT provides a way of enabling young people to assess themselves in the areas that they recognise to be important for an effective life at school and arguably, well beyond the confines of schooling.


For further information email: info@marilyntew.co.uk

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